Sol Rentals - Terms & Conditions
At Sol Rentals we strive to ensure that our guests have the best holiday possible and are always protected. Before making any booking with us please read and ensure you are happy and in agreement with our terms and conditions laid out below:
By booking with us, you are agreeing in full to these terms and conditions.
It is agreed that:
1. The price to the Rental Client for the rental period of the agreed property shall include:
· Cleaning of apartment prior to arrival, IF you are NOT happy with the standard of the clean on your arrival it is very important to inform us as soon as possible.
· Full set of clean linen and towels per named guest
· Utilities (electricity, gas and water charges)*
* For longer lets, electric and WiFi are not included unless specifically stated in your booking confirmation that they are.
2. The price to the Rental Client for the rental period of the agreed property shall NOT include:
· Car hire
· Airport transfers (unless requested and arranged)
· Travel insurance
· Beach towels
Please note that rates at Christmas and New Year periods may be different to the standard stated Winter Weekly rate if you wish to have a short stay in that holiday period - Sol Rentals reserves the right to quote prices different to those stated on the website and individual property webpages. The price quoted by us following your enquiry, is always a 100% confirmed quote. This is to ensure those staying long periods over winter get the same stated rates, but those wishing to come just for Christmas and New Year may pay the owner a fair rate for this peak period.
Your Holiday Contract
When you make a booking as Party Leader you guarantee that you have the authority to accept and do accept on behalf of your party these terms and conditions. You must be at least 18 years old to make a booking with us. Your contract with Sol Rentals is made once your booking has been confirmed. Your contract with us will be governed by Spanish Law and is subject to the jurisdiction of Spanish Courts at all times.
Your Personal Details
The names of all occupants of the rental property must be given by the Rental Client at the time of booking. No person, other than those whose details are included on the booking form, shall occupy the property at any time without first confirming with Sol Rentals.
Sol Rentals is not the owner of the apartment or villa booked and reserves the right to provide personal details of the Party Leader and party members at its sole discretion to the Owner of the property booked, if requested by them.
Paying For Your Holiday
The Booking deposit of the total holiday price must be paid to Sol Rentals before the holiday booking can be confirmed, the deposit is payable via Bank Transfer to Spain, debit /credit card at the time of booking. Payments shall be made in Euros, Sol Rentals must confirm and agree the amount required and provide the correct details to make payment.
When you request to book, Sol Rentals sends you provisional booking confirmation and payment details. You then have 48 hrs to confirm that a reservation deposit has been made. If you fail to do this, the reservation will be cancelled and you will have to request to book again. Holidays are not confirmed in full until a deposit has been paid following receipt of provisional booking forms.
The balance of the holiday is paid via Bank Transfer, or Credit/Debit card (card payments are currently processed @ for Debit and Credit cards 3% respectively).
If the balance is not paid to Sol Rentals on time, before the Holiday start date, Sol Rentals reserves the right to cancel the holiday contract. In these circumstances, the Booking deposit will not be refunded if it has been paid.
Every credit & debit card payment incurs a charge of 3%
When making a bank transfer for your payments, all bank charges are to be paid by the client. Sol Rentals must always receive the full amount quoted and required for your rental balance or else your holiday will not be considered paid in full. You can Pay in Euros given at time of booking
Arrival and property details will be issued as soon as your holiday has been paid for in full. Guaranteed entry time is 4 pm on the day of your arrival and standard departure time is 10 am on the day of your departure (this can be flexible with prior discussion or on request for later departure during your stay).
Full booking confirmation, arrival details and property directions and address may not be disclosed until your holiday has been paid for in full.
Bookings made less than eight weeks before the Holiday start date will be classed as a Late Booking and thus, we cannot accept anything less than payment in full within 5 days of a request to book, in order to reserve a property.
Please check your confirmation invoice, final itinerary and all other documents you receive from us immediately on receipt. You must contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you but it is your responsibility to ensure your booking details are correct.
If you cancel or change your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking at any time. If we do this, we will refund any money already paid to us.
If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing or email from the Party Leader.
If one of your party withdraws from the holiday, someone else can take their place providing they satisfy the conditions of the original booking, and you inform us in writing at least 14 days before departure. The Party Leader must sign the letter or email.
For any changes to a booking 50 euro for administration charge will be payable this charge may be waived with the discretion of the management.
If You Cancel Your Holiday
To cancel the entire holiday, the Party Leader must write to us directly by recorded delivery at the address on your booking confirmation. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday at the brochure price. Our cancellation charges therefore increase as the departure date approaches, see specific cancellation policy per apartment.
If you have to cancel for a reason covered by your travel insurance policy, any losses must be claimed directly from the relevant insurance company. When only some members cancel in a group that has booked a holiday together, the charge will be based on the price of their holiday only.
If you have opted to pay for our separate cancellation insurance, you can cancel your booking free of charge up until 4 weeks before arrival.
In the unlikely event that the Property Owner has to cancel the booking made by the Rental Client, then alternative accommodation shall be provided of a similar standard applying the terms of this agreement. If this is not possible, all monies received from the Rental Client will be paid back in full and final settlement of any claims.
The Property and your stay ... PLEASE Note ALL of our properties are NO SMOKING (only in the garden or edge of the Balcony ) smoking is NEVER permitted inside
This is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable).
Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on your return home (to the name of the Lead Guest who booked the accommodation).
Additional cleaning costs which will be deducted from your damage deposit include:
- Stained or damaged laundry
- Stained or damaged bath/hand towels
- Extra cleaning hours above the maximum average for the property
- Smell damage to the apartment from smoking which is strictly not permitted in any of our properties.
Sol Rentals reserves the right to deduct any charges from the Breakages deposit.
Holiday insurance is the sole responsibility of each individual party member. Sol Rentals accepts no liability for loss, damage, personal injury or the cost of medical or other treatment whilst staying in our properties as they are privately owned holiday rental homes, in residential communities, which often have no security drills in place nor staff on hand to take charge in emergencies. Sol Rentals are not responsible for any of the above in the case of fire, flood or other accidents that occur in the property during the guests stay.
Please note that you are staying in a Privately Owned apartment, not a Hotel. There are no staff on hand in the building to assist if you have any issues and there are no "security drills" in place if there is an emergency such as a fire or flood. Sol Rentals take no responsibility for damage or injury caused by these kinds of emergencies, as you are staying in a "home" and not a "hotel". Common sense is expected to prevail in the event of an emergency, but of course, Sol Rentals are always on hand if you must call us in the event of an extreme emergency.
For this reason you are also expected to take out your own personal travel holiday insurance which covers you in the event of any accident or incident where you require financial help, or emergency services here in Spain.
Our liability to you
Sol Rentals is not liable for loss, damage, injury or death caused by an event or circumstances beyond its reasonable control including, without limitation, acts of God/Mother Nature, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers. Sol Rentals will not accept liability if known illness, injury or other health issues of any guests permitted to stay in our properties are not brought to our attention prior to your booking.
Sol Rentals liability shall not in any event exceed the total holiday price.
All information contained within our website has been compiled from up-to date information, which we amend as frequently as possible with any changes. However, there may be occasions when the advertised property is not as advertised, due to modification. Such situations may be due to local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this we will notify you as soon as possible, but we cannot be held liable for circumstances beyond our control. It is also important to remember that depending on the season, some restaurants, communal pools, water sports and water parks do not operate at all times.
From time to time, building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence. We will notify you as soon as we are made aware of any building work that may affect your holiday. However we will not offer compensation.
The Property Owner and/or Sol Rentals shall not be in any way responsible for any noise or disturbance originating beyond the boundaries of the property from other people on Holiday or possibly doing repair work.
If You Have A Complaint
If you have cause for complaint whilst on holiday, this must be brought to the attention of the management company immediately so that action can be taken to rectify the problem. Unless there is a valid reason why you failed to report your complaint to the villa management company, Sol Rentals will not consider themselves to be liable for those complaints.
A Member of Sol Rentals can be contacted at most times of the day and night, please leave a message in the case of emergency...on 0034 654.582.394 (Roz)
Should the management company be unable to resolve the matter, details of the complaint must be notified to Sol Rentals in writing within 7 days of the end of your holiday. Notification of any complaints received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may be difficult to investigate your complaint thoroughly and solve any issues or grievances you, our valued guests, may have.
Sol Rentals can end your holiday if your behaviour, or that of any party member staying at the property, is likely in our opinion to cause distress, damage, danger to or excessive irritation to our other guests, residents, community administrators, employees, accommodation, property owners or anyone else including if offical complaints are received from the Ayuntamiento (town hall) or police (national or local). In these circumstances Sol Rentals reserve the right to refuse to complete your holiday arrangements and will not be liable for any refund, compensation or any other costs you have to pay. Sol Rentals cannot accept responsibility for the behaviour of others in and around your accommodation. Adults must supervise children at all times and are responsible for not leaving any children (under age 18) unsupervised in or around any of our properties.
Noise and Disturbance
Please note that there can strictly be no noise on the outside of our properties (Villas or Apartments) past 10pm and that residential and community rules must be observed and respected. The local residents in the houses, villas and other apartments in and around the community you stay in can and do take a zero tolerance approach, rightfully as they are residential areas, even calling the police if they feel necessary. If this happens you should note as with the above requirements for you and your groups behaviour, that your rental can be terminated with no warning and no refunds will given, only if we receive an official complaint from the community administrators/president and/or the local police.
Even without an official complaint, if we receive complaints from locals regarding your conduct/noise we will issue you with a warning. If you fail to understand and adhere to the requirements of the warning, your rental can also be terminated with no refunds given.
Please note you are responsible for removal of trash and waste from the property you stay in. This is due to health and safety reasons, as well as that we do not consider it a job for our cleaners. If you are unsure where the bins are near to your property, please contact the office. Rubbish should be removed daily between 7 pm and 9 am.
Late Arrival Times to your Property
Please note that we only provide key collection service included in your quoted price if your arrival is within the following times:
- Monday to Friday, 9am to 5 pm You can collect the keys from our seafront office Edificio Promosol 124, local 7, Paso Maritimo Rey de España, Torreblanca
- Saturday & Sunday we arrange with you or your driver to collect them from a specified location (this depends on your arrival time)
If your arrival at the apartment is outside of these times you will be required to either:
- Book an Airport Transfer in advance, where the driver can have your keys .
- Pay a meet and greet fee where a member of staff will meet you to show you into your property and provide keys, any ordered extras and/or collect any outstanding balance payments.
- If you do not want to pay for either option, keys can be left in a local bar/restaurant but then you are subject to their opening hours which are not controlled by Sol Rentals and so you may not be able to get into your property OR we can provide keys to friends/family who are named to us in advance, who can collect keys from us in the day.
If you do not agree in advance to the above, we cannot guarantee that you will be able to collect your keys without delay or issue on arrival. This usually only applies to guests who owe a balance and/or are arriving extremely late as we will always otherwise, where possible, be able to leave your keys in a pickup location such as a local bar or restaurant.
Children under 18 must not use the swimming pool without adult supervision. Please check the pool is open for you booked dates, most pools are only open in the summer months.
Sol-Rentals cannot be held responsible if the swimming pool in a community is closed for any reason due to safety or maintenance. During Low Season (1st October to 30th June) it is normal for most pools to be closed for the winter. Private pools are closed unless heated and by prior arrangement are useable (at the extra cost of the pool heater being paid by the client).
Pets / Animals
Unless otherwise advised, pets and animals are not permitted in any of our properties, unless otherwise agreed with management prior to your reservation.
The property owner and their representative must be permitted to enter the property at all reasonable times upon giving 24 hours notice to inspect the property or contents, carry out necessary repairs to the property or to take meter readings.
SAFETY.....Please do not permit any person, other than Sol Rentals Staff known to you or those who can provide sufficient identification, in to the property No work, repair, cleaning or deliveries will be undertaken or required by anyone other than your Holiday Representative or our Management Staff. We will always inform you in advance if anybody else requires entry or to visit you. Examples of the problem would be somebody knocking on the door and posing as a gas delivery/repair man, an Air Conditioning Engineer, Plumbers etc.etc. DO NOT LET THEM IN AND UNDER NO CIRCUMSTANCE PAY FOR ANY SERVICE FOR THE PROPERTY AT ANY TIME. Call us and inform us if this happens.
Guests are requested to pay an agreed refundable security deposit for each booking made. This deposit must be received when paying the balance of the holiday at the latest 8 weeks prior to arrival. This will be re-paid in full within at least 4 weeks of returning minus any deductions if applicable. Usually, security deposits are refunded within 7 days if you contact us on returning home for refund.
Please note that sometimes we omit the damage deposit from your quote but it ALWAYS appears on your booking contract and thus is your responsibility to ensure it is paid in time with your balance.
Reasons for partial or full charge from your security deposit (non-refunding) are:
- Smell damage to the apartment from smoking which is strictly not permitted in any of our properties
- Excessive cleaning required to the property - you should ensure the property is kept reasonably tidy and that all rubbish is removed before you depart (not a job for the cleaners).
- Non-reported damages or losses to contents or building of the property and/or community.
- Excessive electric consumption - some properties include Air Conditioning usage. In these cases, you are still expected to use them sensibly. If you leave units on when not in, you may be charged an electric fee from your security deposit. If the electric readings which we take for each rental are far higher than average, you may be charged an electric fee from your security deposit.
- Failure to leave keys in the designated place on departure.
- Leaving keys in the back of doors on departure - if we require locksmiths to regain entry, your security deposit will be charged.
- Failure to depart the property by your agreed check-out time.
- Loss of car parking remotes if supplied during your stay.
- Damages, stains and marks on bed linen, soft furnishings and towels from sun cream, fake tan and similar products. Replacement items would be charged from your security deposit.
While you are on holiday we ask that you respect the condition of the accommodation and ensure that standards are maintained. You are on holiday and are not expected to clean the accommodation but you are required to remove any stains, remove your personal rubbish and waste and replace items damaged by party members and also maintain a respectable level of cleanliness to avoid health hazards and excessive cleaning after you depart. Please remember, this is an owner’s property and should be treated with respect.